Privacy policy

Overview
Throughout this Privacy Policy, the terms “Atelier Nanou”, “we”, “us”, and “our” refer to ATELIER NANOU SARL, a company registered in Beirut, Lebanon.
By using our Website or providing us with your personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.
This Privacy Policy should be read together with our Terms of Use, Shipping Policy, and Returns & Exchanges Policy.

Information We Collect
We may collect personal information you provide directly, information collected automatically, and information received from trusted third parties.

Information You Provide Directly
This may include your name, email address, phone number, billing and shipping address, payment-related information, order details, and any communication you send via email, forms, WhatsApp, or social media.

Order & Transaction Information
This may include items purchased, order value, transaction date, shipping details, order history, abandoned cart activity, and preferences related to your order.

Information Collected Automatically
When you visit the Website, we may collect technical data such as IP address, browser type, device type, operating system, general location, pages viewed, time spent, and browsing behavior.

Information from Third Parties
We may receive information from payment providers, shipping partners (including DHL and Aramex), analytics providers, and fraud prevention services.

Payment Information
Payments are processed securely through third-party providers. Atelier Nanou does not store your full payment card details on its own servers.

How We Use Your Information
We use your information to process orders, arrange delivery, communicate with you, provide customer support, improve our Website, personalize your experience, detect fraud, process payments, analyze performance, send marketing communications (if opted in), comply with legal obligations, and protect our business and customers.

Marketing Communications
If you opt in, we may send you emails about collections, launches, and updates.
You may unsubscribe at any time via the link in our emails or by contacting us.
We may still contact you for order-related communications.

Cookies and Similar Technologies
We use cookies to improve functionality, understand usage, and support analytics and marketing.

Essential Cookies
Necessary for website operation, including checkout and navigation.

Analytics Cookies
Help us understand user behavior and improve the Website.

Preference Cookies
Remember your settings such as language or location.

Marketing Cookies
Used to deliver relevant advertising and measure campaigns.

Third-Party Cookies
Some third-party providers may place cookies for analytics, payments, or security.

You may disable cookies via your browser settings, though this may affect functionality.

How We Share Your Information
We do not sell your personal information.
We may share it with service providers, logistics partners, advisors, technology providers, and authorities when required by law or necessary for business operations.

Data Storage and Security
We take reasonable measures to protect your data. However, no system is completely secure, and absolute security cannot be guaranteed.

International Data Transfers
Your information may be processed in countries outside Lebanon by our service providers. By using our Website, you consent to such transfers.

Data Retention
We retain personal information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights
You may request access, correction, or deletion of your personal data, or withdraw consent for marketing communications by contacting us. Identity verification may be required.

Third-Party Websites
We are not responsible for the privacy practices of third-party websites linked on our platform.

Children’s Privacy
Our Website is not intended for children, and we do not knowingly collect personal data from them.

Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Website constitutes acceptance of any updates.

Contact
For any questions regarding this Privacy Policy:
customer.service@ateliernanou.com